CRYOPEP customer support

1. Customer Account & Support

Who can create a Cryopep customer account?

Creating a Cryopep account is exclusively reserved for professionals in the medical sector, medical biology laboratories, and scientific research organizations. Only these authorized users can access our products specialized in in-vitro diagnostics for hemostasis and thrombosis and place orders through our website.

What is the account validation process?

Each customer account creation request is reviewed by our team.

Account validation is typically completed within 48 hours (business days) after verification, only if the professional has previously placed an order with Cryopep. This process ensures secure and restricted access for our biomedical sector clients.

2. Access to Technical Documents

Cryopep provides, for each product batch:

Access to technical documents is reserved for clients with a validated Cryopep account. Once logged into your customer area, you can:

• Directly access the relevant product datasheet
• Enter the batch number to retrieve the corresponding certificate of analysis
• Download the technical documents in just a few clicks

3. Our Support Services

• Questions about products and orders
  Do you have questions about our products, their use, or availability? Our team will be happy to provide you with all the necessary information to help you make the right choice.
• Order Tracking
  Would you like to know the status of your order or get information about delivery? Our team can provide detailed tracking of all your shipments.
• Technical Support
  For any technical questions regarding the use of our diagnostic reagents, our experts are here to guide you and offer support tailored to your needs.
• Returns and Claims Management
  In case of an issue with a product or order, we handle your return and claim requests promptly, ensuring responsive and respectful service.